Whatever the word is for the opposite of heartwarming, it certainly applies to the story of Ruth and Peter Jaffe. The elderly couple from Ealing, west London, made headlines last week after being charged £110 by Ryanair for printing out their tickets at Stansted airport.
Even allowing for the exorbitant cost of inkjet printer ink, 55 quid for each sheet of paper is a shockingly creative example of punitive pricing.